Terms of service
These terms
These terms apply when you use vantailogic.com, book a call with us, or use the services of Vantai Logic ("we", "us"). If you are a clinic and we have signed a proposal or agreement with you, that document sets out your plan, prices and any guarantees, and it takes priority over these terms where they differ. Our privacy policy explains how we handle personal information.
Our services
We provide marketing and software services for clinics: Meta ads, landing pages and lead forms, online booking, a clinic CRM, two-way texting, appointment reminders, AI assistants for text and phone, analytics, and setting these up. Each clinic takes only the parts it chooses. We may change or improve features over time; we will not remove something you pay for during its term without telling you and agreeing a fix.
Accounts and access
Logins are for the person they were made for. Keep passwords private and tell us at once if you think someone else has used your account. You are responsible for what is done under your clinic's logins, and for giving access only to your own staff.
What clinics agree to
- The offers, prices, claims, images and facts you give us for ads, pages and AI answers are true and yours to use, and follow the rules for your profession.
- You have the right to give us your patients' and leads' information, and you get any consent the law requires before we text, call or email them for you (including written consent for marketing texts), and you honor opt-outs.
- You follow Meta's advertising policies and the texting rules (including A2P 10DLC registration, which we can handle for you with your information).
- You approve ads, pages, messages and AI knowledge before they go live.
- You will not use our services to send spam, mislead people, break the law, or upload anything harmful.
Fees and payment
Setup fees, monthly fees, terms and any commitment period are set in your proposal or agreement. Ad spend is paid by you directly to Meta from your own ad account; we do not mark it up. Unless your agreement says otherwise, monthly fees are billed in advance and are not refundable for a month already started.
Your data
Your clinic's data (leads, patients, appointments, messages and your ad accounts) belongs to your clinic. We use it only to provide your services, as described in our privacy policy and our agreement with you. You can export it, and when you leave we return or delete it as agreed. You own your ad accounts; we use them with your permission and stop when you remove it.
Our work and software
Our software, website and methods remain ours. You may use them while you are a client. Ads and pages we create for you are yours to use for your clinic once paid for, except stock assets and our underlying templates and code, which we license to you for that use.
Text messaging terms
Texts sent through our system (by us or by a clinic) go only to people who agreed to receive them. Message frequency varies by clinic and by appointment. Message and data rates may apply. Reply STOP to any message to stop texts from that sender, and HELP for help. Carriers are not liable for delayed or undelivered messages. See our privacy policy for how phone numbers are handled.
Results
Advertising and patient decisions depend on many things outside our control, so we do not promise a number of leads, patients or revenue unless your agreement says so in writing. What we do guarantee is set out in your proposal (for example launch dates and the work delivered each month).
Limits of liability
We provide our services with care, but they are provided "as is" except for what your agreement promises. To the extent the law allows, we are not liable for indirect or consequential losses (such as lost profits or lost data that could have been backed up), and our total liability for any claim is limited to the fees you paid us in the three months before it. Nothing here limits liability that cannot be limited by law.
Ending the service
You can end your services as your agreement allows (after any commitment period, with the notice it sets). We may suspend or end access if fees go unpaid or the services are misused, after telling you and giving you a reasonable chance to fix it unless the misuse is serious. When the service ends, we hand back or delete your data as agreed.
Changes and contact
We may update these terms; the date at the top shows the latest version, and we tell clients about important changes before they apply. Questions: hello@vantailogic.com.